Are you open and friendly, can’t resist keeping things organised and running like clockwork and does the thought of things being in a mess give you sleepless nights? If so, we need you to look after us, our clients and their pets!
Are you the kind of person who:
- Takes enormous reward making customers happy and ensuring their needs are met
- Can stay calm when chaos is happening around you?
- Enjoys solving customer problems?
- Likes to keep things in order and hate when they are in a mess?
- Has a fantastic memory for remembering details?
- Loves to keep files and admin under control and getting the detail right?
- Can identify problems before they arise and intervene to prevent them?
- Knows how to deal with an emergency and keep a cool head?
- Causes irritation to friends and family because you are so, super organised (about everything) and love to get the small details right?
- Loves being busy and hates having nothing to do?
- Loves making sure people get exactly what they need with no effort on their part?
- Has an uncanny knack for being able to always put a name to a face, even if you’ve only met them a few times?
PS……. do you also love animals?
Dunfermline Vets4Pets
We are a small, friendly, growing team that enjoy a close relationship with our clients. We really focus on great customer care which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible. We believe that prevention is better than cure and that pet owners should have all the information they need so they can make the right choices for them and pets. So, it’s our job to make all client communication as clear and easy to understand as possible and you will play a major role in finding out whether that is the case and clarifying things for our clients if we have slipped up. Building trusting relationships is key. When pets do become unwell we’re committed to making sure our clients completely understand what the issues are with their pets, what we are doing about it and exactly what they need to do to get their pet better. We want to make sure that they know all the way through the process that we’re 100% behind them and have their pets’ best interests at heart. As our friendly face at front of house you will have a key role to play in helping us fulfil these objectives as well as actively attract new clients and then developing and maintaining those relationships. You will also have to convince their pets how great we are too with plenty of cuddles and treats.
Equally, we really need someone to sort out and organise all the administrative procedures and keep them running smoothly. And you need to be willing to grow with the role and have a real soft spot for animals and their owners.
We have an exceptional, friendly, service focussed team to help deliver these goals of providing outstanding animal care combined with a level of service that puts our clients’ needs first and we really are excited to be in the position of adding a new individual to our team. Someone with previous experience of customer service such as working in restaurants, call centres or in the retail environment will have a lot of the skills we are looking for but this experience is not essential.