Client Care Advisor

Surgery Information / Job Description

Develop your career with DWR and be part of something special!
Due to continued growth, an exciting opportunity has arisen for a passionate and enthusiastic customer service professional to join our vibrant Client Care Team.


Person Specification

This role will include the following:
Meet and greet clients and visitors
Answer, filter and transfer telephone calls
Prepare files
Use PA and pager systems
Schedule appointments
Process discharges
Take and record payments
Collect medication and send onto clients
Send veterinary reports to referring practices
Maintain and update records
Manage email inbox
Deal with emergency admissions
Maintain Reception facilities

Please note this is a part-time position, with flexible shifts (8 hours), working 4 days per week (Friday-Monday). 

Members of the Client Care Team are the face and voice of DWR. They are the first people to whom our referring vets speak to, and they are the welcoming faces for our clients. They must be a professional, confident and a sensitive communicator, with a calm and positive nature and able to deal with a busy, fast-paced workplace. They need to be comfortable discussing financial matters with clients, able to offer emotional support in sensitive situations and communicate with many different people in a variety of scenarios.

The post requires:

Attention to detail
Empathy and compassion
Excellent communication and organisational skills
Enthusiasm and commitment
A passion for helping people and their pets
The ability to work on own initiative and be a team player
IT competency and the ability to learn new systems
English and Maths to GCSE standard


As you would expect from one of the largest veterinary referral centres in Europe, we offer an inspiring and friendly working environment together with career development opportunities and an attractive benefits package.

If you share our passion for delivering excellence, trust and care then we would love to hear from you.

To apply, please send your CV and a covering letter outlining your suitability for the role to:  

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