Lanarkshire
Client Care Advisor
Permanent

Surgery Information / Job Description

Ifyou enjoy providing great service and working in a team, we have just theopportunity for you at our East Kilbride practice to start as soon as possible.

What your typical day will look like

Yourfocus is to provide an exceptional service to our clients and the best carepossible to their pets - providing a link between clients and the clinicalteam. Your ability to build strong relationships with our clients, their petsand the practice team will be critical to your success.

Yourgreat client service during a client’s visit will make sure that their absolutesatisfaction is given, and that the client leaves knowing that they havereceived exceptional service and look forward to their next visit.  Youwill greet each client and offer support, guidance and expertise, managingpayments and future bookings confidently.  Coordinating the smooth runningof the day-to-day routines of the practice will be done using our onlinebooking system, so computer literacy is a must.

This is a full time role working 40 hours per weekwith shifts between 9am and 8pm, which will include 1 in 3 weekends.

Vets4Pets EastKilbride is committed to providing affordable, high quality care via a modern,well equipped practice, including a lab, pharmacy, digital x-ray andultrasound. Plus, on site car parking too!

Person Specification

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.

Location: G74 4ZA

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